How we handle your information.

Who we are

Ayan Vacations ("we", "us", "our") is a tour operator based in Thane, Maharashtra, India, and operates this website. This policy explains what information we collect when you enquire about or book a tour with us, how we use it, and the choices you have.

Our office is at Unit No. 706, 7th Floor, Fenkin Empire, Near Bhanushali Hospital, Station Road, Thane West 400602, Thane, Maharashtra, India.

What we collect

We only collect information you choose to give us. This website does not track you passively, does not profile visitors and does not build advertising audiences.

When you send an enquiry

The enquiry form on our Contact page asks for your name and phone number, and optionally your email address, the type of trip, the destination you have in mind, approximate travel dates, the number of travellers, and any details you want to add.

Nothing you type into that form is stored by this website. The form composes a message and hands it to WhatsApp — the enquiry only reaches us when you press send in WhatsApp yourself. Once we receive it, we record the enquiry details in a spreadsheet controlled directly by Ayan Vacations.

When you contact us directly

If you call, email or message us, we keep a record of that correspondence so we can respond and follow up on your trip.

When you make a booking

• Traveller names as they appear on official identification, and dates of birth where a carrier or hotel requires them.
• Contact details for the lead passenger, and emergency contact details where relevant.
• Photo and address proof — Aadhaar card, Voter ID or passport — which our booking terms require at the time of booking.
• Passport and visa details where the trip needs them, along with any supporting documents an embassy or consulate asks for.
• Dietary requirements, mobility needs, medical conditions or accessibility requests that you choose to share, so we can arrange suitable travel, rooms and meals.

Some of that last category may be sensitive personal information. We ask for it only where it is needed to arrange your trip safely, we use it only for that purpose, and we pass it on only to the supplier who needs it.

How we use your information

• To answer your enquiry and prepare an itinerary and a quote.
• To make and confirm bookings with airlines, railways, hotels, transport operators and activity providers.
• To arrange allied services you ask for — travel insurance, passport assistance, visa assistance, and air or railway ticketing.
• To keep you updated before departure, and to reach you during the trip if something changes.
• To handle payments, refunds and cancellations under our booking terms.
• To meet our legal, accounting and tax obligations.

We do not use your details for anything beyond responding to and delivering the travel arrangements you asked for. We do not sell your information, and we do not share it with third parties for their own marketing.

Identity and travel documents

Travel bookings cannot be issued without identification. Airlines, railways, hotels, insurers and visa authorities each require specific details, and in most cases the name on your ticket must match your identification exactly.

We collect these documents only when a booking requires them, we share only the specific details each supplier needs, and we do not use them for any other purpose. If a booking does not go ahead, tell us and we will delete the documents we hold for it.

Who we share it with

To deliver a trip we have to pass certain details to the organisations actually providing it. Depending on your itinerary, that may include:

• Airlines, railways, bus and coach operators, and cruise operators.
• Hotels, resorts, homestays and other accommodation providers.
• Ground transport providers, drivers, guides and local ground handlers.
• Travel insurance providers, where you have asked us to arrange cover.
• Embassies, consulates and visa processing centres, where a visa is needed.
• Banks and payment providers, to process payments and refunds.
• Our professional advisers, and government or regulatory authorities where the law requires it.

We share only what each of them needs. Where your trip takes you outside India, your details will necessarily be handled in the country you are travelling to, under that country’s own laws.

WhatsApp and messaging

Submitting an enquiry opens a WhatsApp conversation with our team. WhatsApp is operated by Meta Platforms, Inc., and any message you send through it is also subject to WhatsApp’s own privacy policy. We do not control how WhatsApp handles messages once they leave our conversation.

If you would rather not use WhatsApp, you can email us at info@ayanvacations.com or call the numbers on our Contact page instead.

Payments

This website does not process payments. We do not collect card numbers, bank details or any payment information through this site, and there is no checkout on it.

Payments for a booking are arranged with us directly, through your bank or the payment method agreed at the time of booking. Any card or account details you provide go to the bank or payment provider, not to this website.

Cookies and this website

This website sets no cookies of its own. It runs no analytics, no advertising tags and no visitor tracking, and it stores nothing in your browser between visits.

Two third-party services are loaded on our pages, and each will see your IP address as a normal part of serving content to you:

• Google Fonts — the typefaces used across the site are served by Google.
• Google Maps — the Contact page embeds a map showing our office location. Google may set its own cookies within that embedded map.

Both are provided by Google and are governed by Google’s own privacy policy. Links from our site to Instagram, Facebook, Google and WhatsApp take you to those services, which have their own policies.

How long we keep it

We keep enquiry details for as long as needed to respond to your enquiry, and for up to 12 months afterwards in case you come back to us about the same trip.

Where you have booked and travelled, we keep booking records for as long as we are required to under applicable accounting, tax and legal obligations. Identity and travel documents are kept only as long as the booking they relate to requires.

You can ask us to delete your details at any time, and we will do so unless we are required to keep a record.

Your rights

You can ask us what information we hold about you, ask us to correct anything that is wrong, or ask us to delete it. Write to us at info@ayanvacations.com and we will respond.

You can also ask us to stop contacting you about a trip at any time, and withdraw any consent you have given, without affecting arrangements already made.

Children

We do not knowingly collect information directly from children. Where children travel with you, we collect their details from the parent or guardian making the booking, and only what the carriers and hotels on the itinerary require.

How we protect it

We take reasonable steps to keep your information safe, limit access to the people in our team who need it to arrange your trip, and share it with suppliers only where a booking requires it.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us straight away.

Changes to this policy

We may update this policy from time to time — for example if we change how we take enquiries or which services we offer. The current version is always the one on this page, and the date at the top tells you when it was last revised.

Contact us

If you have a question about this policy, or a request about your information, contact us:

• Ayan Vacations, Unit No. 706, 7th Floor, Fenkin Empire, Near Bhanushali Hospital, Station Road, Thane West 400602, Thane, Maharashtra, India
• Email: info@ayanvacations.com
• Phone: +91 99202 45001 · +91 72080 32163