About these terms
Please read all terms and conditions carefully before booking any tour with Ayan Vacations. By making a booking you accept these terms on behalf of everyone travelling on that booking.
It is the passenger’s responsibility to enquire about the inclusions and exclusions of the tour package before making a booking. If anything in your itinerary is unclear, ask us before you pay — we would much rather answer the question first.
Booking and confirmation
A booking is confirmed once we have received the advance payment set out below, together with the documents we require.
- Ayan Vacations reserves the right to accept, refuse or terminate the booking of any passenger at its discretion.
- Ayan Vacations reserves the right to cancel the booking of any passenger who fails to pay the balance amount within the stipulated period. In such cases, the applicable cancellation and refund policy shall apply.
Documents required
Photo and address proof — Aadhaar card, Voter ID or passport — must be submitted at the time of booking.
For international travel you will also need a passport with sufficient validity, along with any visas, permits and supporting documents the destination requires. Ensuring your documents are valid and correct is the passenger’s responsibility; we will tell you what is needed and can assist with the process.
Payment
- 50% of the tour cost must be paid as an advance at the time of booking.
- The balance 50% must be paid 30 days prior to the tour departure date.
Where a booking is made less than 30 days before departure, the full amount is payable at the time of booking.
Tour cost
Tour costs are generally finalised three to four months prior to departure. Any subsequent increase or change in charges — including airfare, bus, railway, transportation, taxes, fuel costs or other applicable charges — shall be borne by the passenger.
All tour costs are based on an adult twin-sharing basis unless your quotation says otherwise. What is included and excluded is set out in the itinerary issued for your specific tour.
Occupancy and room sharing
- All tour costs are based on adult twin-sharing basis. An adult or child sharing a room will be charged the applicable adult or child fare.
- Passengers opting for single occupancy will have to pay the applicable single-occupancy supplement.
- An extra mattress will be provided for a third person sharing the same room.
- If a child or extra adult requires a separate room, the applicable adult fare will be charged.
Air and railway tickets
Railway tickets may be booked by Ayan Vacations upon the passenger’s request. Passengers must accept the berth or seat allotted by the railway reservation system, and no specific berth or seat can be guaranteed.
Air tickets are issued subject to the fare rules, baggage allowance and change or cancellation conditions of the airline concerned, which apply in addition to these terms.
Cancellation by you
To cancel a tour, passengers must give a written application or email to the company before tour departure. The refund amount will be paid as per the following chart, and it will be obligatory to all.
| Cancellation period before departure | Cancellation charges (% of total tour cost) |
|---|---|
| More than 45 days | 5% or INR 5,000/- whichever is more |
| 45 to 30 days | 15% or INR 10,000/- whichever is more |
| 29 to 15 days | 40% of tour cost |
| 14 to 8 days | 75% of tour cost |
| 7 days to the day of departure | 100% of tour cost |
Airline, railway, hotel and visa charges already incurred on your behalf are non-refundable where the supplier does not refund them to us, and are deducted in addition to the above where applicable.
Refunds
- If the tour is cancelled by the company, the refund amount as per rules will be paid by cheque or NEFT within 60 days.
- If the tour is cancelled by the passenger, the refund amount as per rules will be paid by cheque or NEFT after the tour concludes.
No refund is payable for any unused portion of a tour — including unused meals, sightseeing, accommodation or transport — once the tour has begun.
Changes or cancellation by us
- Ayan Vacations reserves the right to cancel, postpone, modify or alter the tour itinerary due to unavoidable circumstances, and such decisions shall be binding on all passengers.
- Ayan Vacations reserves the right to change hotels or accommodation arrangements during the tour due to operational or unavoidable circumstances. Alternative accommodation of a similar category may be provided wherever reasonably possible.
- If fewer than 20 passengers are booked and the bus remains underutilised, Ayan Vacations reserves the right to operate the remaining journey using a smaller vehicle. This decision shall be binding on all passengers.
- If any dynamic or pandemic situation arises, some monuments or sightseeing places may be closed temporarily without prior notice. In such cases every attempt will be made to visit an alternative sightseeing place if possible.
Our role and liability
Ayan Vacations is a tour organiser and does not own or operate airlines, shipping companies, railways, buses or hotels. We therefore cannot be held responsible for issues arising from the services provided by such third-party service providers.
Ayan Vacations shall not be responsible for loss of personal belongings, injury, illness, accident, death or any other personal loss occurring during the tour, except to the extent required under applicable law.
We strongly recommend that every passenger holds appropriate travel insurance for the duration of the tour. We can arrange this for you on request.
Passenger conduct
Ayan Vacations reserves the right to terminate the participation of any passenger whose misbehaviour, misconduct or actions disturb other passengers or adversely affect the tour. In such cases, no refund shall be provided for the unused portion of the tour, and any costs of returning home are the passenger’s own.
Circumstances beyond our control
Ayan Vacations shall not be responsible for cancellations, delays, alterations or interruptions to the tour itinerary caused by natural calamities, weather conditions, strikes, government restrictions or other unavoidable circumstances.
Where such circumstances force a change, we will do what we reasonably can to arrange a suitable alternative, but any additional cost arising from them is payable by the passenger.
Governing law
These terms are governed by the laws of India.
Consumer disputes
Any consumer dispute arising out of a booking with Ayan Vacations falls within the jurisdiction of the Thane District Consumer Disputes Redressal Commission, at the Collectorate Office Building, Thane West.
Before taking a dispute that far, please raise it with us directly at info@ayanvacations.com — most issues are quicker to resolve between us.
Contact us
If you have a question about these terms, please contact us before booking:
- Ayan Vacations, Unit No. 706, 7th Floor, Fenkin Empire, Near Bhanushali Hospital, Station Road, Thane West 400602, Thane, Maharashtra, India
- Email: info@ayanvacations.com
- Phone: +91 99202 45001 · +91 72080 32163